Matching Qualified Caliber with
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Responsibilities:

• Supervise after-sales service operations for Small Domestic Appliances (SDA) such as kettles, irons, blenders, and vacuum cleaners.
• Manage a team of service technicians to ensure timely repairs, maintenance, and installations.
• Monitor warranty claims, spare parts usage, and turnaround time (TAT) metrics to optimize service efficiency.
• Handle service complaints in coordination with customers and retail teams to ensure customer satisfaction.
• Coordinate with suppliers and manufacturers for technical support and spare parts availability.
• Conduct regular training sessions for technical staff on new SDA models and troubleshooting methods.
• Implement quality control measures and maintain comprehensive documentation for all service-related activities.

Requirements:

• Bachelor’s degree in Electrical or Electronic Engineering, Mechatronics, or a closely related technical field.
• 3–5 years of experience in after-sales service, preferably within the home appliances (SDA) sector.
• Strong technical knowledge of SDA functionality, diagnostics, and repair processes.
• Proven leadership experience in managing service teams.
• Excellent verbal and written communication skills.
• Proficiency with service management software, spare parts logistics, and warranty claim systems.
• Proficient in English.

Our client is a group of companies , the core business is in Food trading business , the main responsibilities of the position are :

1. Direct experience in food trading sector specifically as a senior financial manager
2. Strong budgeting and financial planning skills (including building fully integrated financial models on excel, etc.)
3. IFRS experience and managing auditors
4. Consolidation experience
5. Feasibility studies
6. Managing banks and bank financing
7. Practical knowledge in major ERP solutions (preferably Microsoft Dynamics)
8. Regular management financial reporting including system generated adhocreports
9. Fluent in English is a must

Senior Sales Manager – AV (Audiovisual) Job Title: Senior Sales Manager – AV (Audiovisual)

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Job Purpose
The Senior Sales Manager – AV is responsible for driving business development and revenue growth within the audiovisual (AV) division. This role focuses on managing key client relationships, developing tailored AV solutions, and leading a sales team to meet or exceed sales targets. The Senior Sales Manager plays a vital role in identifying new business opportunities, optimizing sales processes, and contributing to the company’s growth in the AV sector. Key Activities, Responsibilities, and Accountabilities Sales Strategy & Execution

• Develop and execute sales strategies for AV solutions, aligned with company goals.
• Identify new market opportunities and develop a pipeline of qualified leads.
• Participate in setting sales targets and ensure they are achieved or exceeded.
• Monitor market trends, customer requirements, and competitor activity to refine offerings.

Client Management

• Build and maintain strong relationships with key clients and stakeholders.
• Lead client meetings, presentations, and negotiations to close high-value deals.
• Provide consultative selling, offering technical insights and tailored AV solutions.
• Ensure high customer satisfaction and manage post-sales engagement when needed.

Team Leadership

• Lead and mentor a small team of AV sales professionals or account executives.
• Provide coaching, regular performance reviews, and support team development.
• Ensure team adherence to the sales process, CRM usage, and reporting protocols.
• Collaborate with Marketing, Pre-Sales, and Project Delivery teams to ensure seamless execution.

Reporting and Forecasting

• Maintain accurate records of sales activities, forecasts, and performance metrics.
• Provide regular sales reports and updates to senior management.
• Ensure transparency and reliability in pipeline and revenue forecasting.

Job Requirements

Minimum	Preferred
Bachelor’s degree in Business, Marketing, Engineering, or a related field	Master’s degree (MBA) or Executive Education in Sales/Technology Management
Minimum Experience:Over 8 years of experience in B2B sales, including 6+ years in sales leadership, along with more than 5 years in AV or technology consulting with at least 4 years in a team lead or senior role.	Experience in AV system integration, IT solutions, or enterprise AV projects Certified Sales Executive (CSE), Strategic Sales Management certification, or similar
Proven track record of meeting/exceeding sales targets	Experience with CRM tools and structured sales frameworks (e.g., SPIN, MEDDIC)
Strong communication and negotiation skills	Bilingual fluency in English and Arabic

Job Purpose:This role involves managing all aspects of the sales cycle, from identifying client needs to delivering tailored AV solutions, ensuring client satisfaction, and achieving revenue targets. By acting as the client’s trusted advisor, the Key Account Manager plays a vital role in building long-term partnerships and contributing tomarket position and business growth.

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Job Dimensions Account Management & Sales Execution

• Manage a portfolio of key clients and serve as the main point of contact.
• Understand client business objectives and develop customized solutions in collaboration with pre-sales and product teams.
• Meet or exceed sales targets and growth objectives within assigned accounts.
• Prepare and deliver client presentations, proposals, and quotations.

Relationship Building & Retention

• Establish and maintain long-term relationships with decision-makers and influencers.
• Ensure client satisfaction through regular check-ins, reviews, and prompt issue resolution.
• Identify opportunities for upselling, renewals, and solution expansion.

Cross-Functional Collaboration

• Coordinate with internal teams, including logistics, finance, and technical support, to ensure smooth delivery and post-sale service.
• Provide client feedback to improve solution offerings and service delivery.

Reporting & Forecasting Maintain accurate sales records and pipeline updates in the CRM system. Prepare forecasts and sales reports for leadership visibility.

Job Requirement Minimum		Preferred
Academic Qualifications and Experience:	Bachelor’s degree in Business, Sales, Marketing, or a related field. 3–5 years of B2B sales experience, preferably in a key account or consultative selling role.	Postgraduate diploma or MBA. Experience in the AV or electronics distribution sector.
Language Proficiency:	Fluent in Arabic and English.	Native Arabic speaker with strong written and verbal English communication.
Professional Certifications:	Sales or customer relationship training.	Key Account Management or Solution Selling certifications.

Competencies:

Technical Competencies	Core Competencies	Leadership Competencies
- Client account planning - AV or IT solution knowledge - Proposal development and sales presentation - CRM usage (e.g., HubSpot, Salesforce) - Contract management basics	- Client engagement and relationship management - Communication and negotiation - Initiative and results-driven mindset - Business acumen - Attention to detail	- N/A – This is not a leadership role.

Job Summary The Senior Product Manager plays a pivotal role within the Growth – Product Management department at COMPANY. This position is responsible for driving the strategic development, positioning, and lifecycle management of COMPANY’s professional AV solutions portfolio. The role focuses on aligning customer needs, market trends, and technology innovations to deliver differentiated products that support revenue growth, market expansion, and customer satisfaction. This position is vital to maintaining COMPANY’s leadership in the Saudi AV distribution market and adjacent technology sectors. The Senior Product Manager is responsible for executing COMPANY’s product strategy by managing key product lines, driving innovation, and supporting revenue generation. This role-plays a critical part in enhancing COMPANY Academy by designing training initiatives and ensuring product solutions are competitive and aligned with market needs. The role serves as a bridge between technical, commercial, and training efforts.

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Key Activities, Responsibilities, and Accountabilities

• Product Lifecycle Management
• Lead end-to-end lifecycle of assigned product lines, from concept through launch and ongoing enhancements.
• Define product roadmaps and coordinate with cross-functional teams for execution.
• Partner with vendors to co-develop and enhance product solutions

Market Strategy & Insights

• Conduct market and customer research to identify opportunities and refine product positioning.
• Create pricing, profitability, and market entry strategies for assigned lines.
• Benchmark against competitors to ensure market relevance

Company Academy Development

• Design and lead technical and business training content under company Academy.
• Launch and evaluate certification programs for system integrators.
• Promote academy initiatives in collaboration with marketing and sales.

Stakeholder & Team Collaboration

• Serve as the primary contact between product, sales, marketing, and pre-sales teams.
• Conduct internal and external product training sessions.
• Track performance metrics and iterate product/training strategies accordingly.