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Understand and articulate business stakeholders’ expectations in terms of scope of work.
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Document and communicate stakeholder expectations on the project.
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Assist business stakeholders in articulating tangible requirements based on business objectives and strategic goals.
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Understand strategic business cases and translate them into tangible key performance indicators for the program/project.
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Visualize and document customer journeys for the client with an emphasis on the To Be state.
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Document client requirements in terms of functional specification documents or product/feature backlogs, that cover features, functionalities, use cases, user stories, etc.
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Understand and document non-functional requirements.
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Document and ensure traceability of client requirements to development and testing phases.
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Identify, articulate, and document potential scenarios and exceptions.
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Manage business and IT stakeholder communications, and functional and technical requirements.
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Provide functional training to business users prior to testing by business stakeholders.
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Identify potential change (s) to the scope of work.
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Analyze and document the potential impact of change and communicate with stakeholders.
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Assist technical teams in translating functional requirements into technical requirements.
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Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Requirements