Application Support Specialist

• Posting Date: 29/01/2024
• Ref: ITJOR10
• Position: Application Support Specialist
• Location: Jordan
• City: Marka
• Sector: Food Production
• Years of Experience 1-3 Year of Experience as Application Support Engineer role
• Qualification: Bachelor’s degree in engineering, Computer Science or relevant
• Salary: 1200JD
• Description:
  • Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks.
  • Manage issues/requests workload over the ticketing system; and ensure that all tickets are handled.
  • Conduct root cause analysis (RCA) process and report to the concerned stakeholders to reduce incidents flow.
  • Resolve incidents/service requests within his expertise and responsibilities or escalate it to the concerned internal stakeholders or external 3rd parties.
  • Follow with internal stakeholders or external 3rd parties till resolving any incident/request and update the concerned customer frequently.
  • Report any performance issue that appears in the monitoring system to the concerned internal stakeholders or external 3rd parties.
  • Understand stakeholders requirements and how they translate in application features
  • Collaborate with IT vendors to set specifications for new applications.
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards, documents requirements.
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