Description: Overall Job Objective:
Achieve a high level of productive efficiency through the performance of job duties related to organizing and managing services related to logistics, supply lines, and routes, for customers. Answer customer inquiries efficiently and effectively, optimize company assets and resources, provide highly efficient services within quality standards and optimal technical specifications.
Duties and Responsibilities:
- Develop and implement sales strategies and annual plans, monitor competitors' performance.
- Evaluate employees' performance according to human resources policy.
- Ensure employees' compliance with policies and procedures.
- Select and hire department employees.
- Disseminate administrative decisions and updates to commercial department units.
- Monitor work schedules and leaves for department heads and subordinate managers.
- Build and enhance relationships with business partners (travel agents and hotels).
- Review and approve unit supervisors' reports, hold meetings to discuss the reports, and submit them to the Deputy General Manager.
- Study suggestions and recommendations from unit supervisors to develop workflow in their units.
- Contribute to updating policies and procedures manuals for commercial department operations.
- Monitor technological developments in transportation, tourism industry, and call center services.
- Build and develop customer base by seeking new clients.
- Analyze the market and customer needs, identify new opportunities, and develop new products in collaboration with the marketing and product development department.
- Monitor the implementation of contracts and agreements signed with customers in coordination with the legal advisor.
- Participate in the pricing committee for leasing equipment, cars, buses etc.
Qualifications:
Educational Qualification: Bachelor's Degree in Engineering, Business or related field.
Work Experience: Minimum of 7-10 years.
Professional Certificates: Courses/programs specialized in sales.
Required Languages: Arabic (High Proficiency), English (High Proficiency).
Required Competencies:
- Advanced technical sales skills.
- Advanced planning, directing, organizing, and supervising skills for department units.
- Ability to track, diagnose, and solve problems and address complaints.
- Ability to develop and monitor key performance indicators for commercial department plans and projects.
- Communication and interpersonal skills.
- Negotiation skills.
- Analytical skills and decision-making abilities.
- Ability to work within a team.
- Professional and managerial competencies.
- Commitment.
- Ability to seek new opportunities in sales.
- Ability to adapt to rapid market changes.
- Self-productive efficiency.
- Time management and prioritization skills.
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