Customer Experience Specialist

• Posting Date: 06/04/2024
• Ref: SJOR-9
• Position: Customer Experience Specialist
• Location: Jordan
• City: Amman
• Sector: FMCG
• Years of Experience 4 years
• Qualification: Customer Experience Specialist
• Salary: 600 JOD
• Description:
  Main tasks and responsibility

  • Collecting and analyzing customer’s feedback to identify areas for improvement, through various channels, including direct communication, reviews, and surveys.
  • Collaborate with various departments to implement solutions and initiatives aimed at increasing customer satisfaction and loyalty.
  • Monitor customer interactions and strive to ensure positive customer experiences across all touch points.
  • Monitor customer interactions and resolve issues in a timely and efficient manner.
  • Familiarity with loyalty program software or platforms and the ability to analyze loyalty program data.
  • Maintain a customer-centric approach to ensure that the loyalty program meets the needs and preferences of the target audience.
  • Proactively gather feedback from customers to identify areas for improvement and innovation within the loyalty program

  Qualification

  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred
  • Experienced in customer experience role
  • Strong analytical skills along the ability to interpret data and derive actionable insights.
  • High communication skills
  • Passion for delivering exceptional customer experiences
  More