Service and Maintenance Manager / Pools and Water Features

Service and Maintenance Manager / Pools and Water Features

  • Posting Date: 22/05/2025
  • Ref: E9727
  • Position: Service and Maintenance Manager / Pools and Water Features
  • Location: Kuwait
  • City: Kuwait
  • Sector: Contracting and Construction
  • Years of Experience 10+ Years
  • Qualification: Mechanical or Electrical Engineering
  • Salary: Undisclosed
  • Workdays: 6 Working Days
  • Description:
    Responsibilities:
    - Develop and implement service and maintenance strategies aligned with corporate objectives.
    - Plan and manage preventive and corrective maintenance for client projects.
    - Monitor departmental KPIs, including response time, fix rate, and client satisfaction.
    - Supervise engineers, technicians, and helpers, ensuring skill competency and high performance.
    - Allocate manpower based on job priority and technician expertise.
    - Conduct regular training sessions and safety briefings.
    - Maintain strong customer relationships through timely and professional service.
    - Address and resolve major client complaints, including root-cause analysis.
    - Conduct site visits to assess service quality and offer technical support.
    - Guide technical maintenance of pool systems such as filtration, dosing, heating, and lighting.
    - Review and ensure completeness of maintenance reports and service documentation.
    - Oversee inventory usage of tools, chemicals, and spare parts.
    - Coordinate with Installation and Projects teams for warranty and defect liability matters.
    - Work with Procurement to ensure spare part availability.
    - Collaborate with Finance on invoicing and AMC (Annual Maintenance Contract) management.
    - Prepare monthly performance, incident, and feedback reports.
    - Maintain detailed records of AMCs, service history, and warranties.
    - Ensure accurate documentation of completed jobs, technician time sheets, and material usage.
    Requirements:
    - Bachelor's degree in Mechanical or Electrical Engineering or a related field.
    - Minimum 10 years of relevant experience, including at least 3 years in a managerial position.
    - Proven leadership and team management capabilities.
    - Proficient in pool equipment maintenance, including dosing systems and technical tools.
    - Experience with Microsoft Office, maintenance scheduling software, and ERP systems.
    - Fluency in English; Arabic proficiency is preferred.
    More


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