Information Technology Service Desk Team Lead

• Posting Date: 24/05/2025
• Ref: ITQAR24
• Position: Information Technology Service Desk Team Lead
• Location: Qatar
• City: Doha
• Sector: IT Services
• Years of Experience 8+ years
• Qualification: Bachelor’s degree in Information Technology / Computer Science
• Salary: Package QAR. 10,000 - 15,000
• Workdays:
• Description:
  • Act as the primary point of contact for CLIENT, addressing any concerns
  • Monitor day-to-day operations, ensuring adherence to processes and procedures
  • Manage the resolution of incidents and service requests, ensuring timely communication with clients
  • Lead root cause analysis (RCA) for recurring issues and drive continuous improvement initiatives

  Experience

  • 8+ years & ITIL Foundation
  • Experience on Tools: Working knowledge on ITSM platform like SMAX/ Manage Engine
  • Arabic and English language skills are mandatory.
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