Description:
Responsibilities:
- Oversee daily operations across multiple dark stores, covering inbound, storage, picking, packing, and outbound logistics.
- Ensure high levels of operational efficiency, order accuracy, and timely order fulfillment.
- Lead and manage ground-level teams, including Ground Operations Managers, supervisors, and operational staff.
- Enforce standard operating procedures (SOPs), safety regulations, and food handling standards in line with ISO 22000 and HACCP requirements.
- Develop and monitor performance metrics and KPIs focused on productivity, accuracy, and workforce efficiency.
- Drive continuous improvement strategies to enhance workflows, minimize errors, and improve customer satisfaction.
- Manage operational incidents including disruptions, equipment breakdowns, and safety events.
- Coordinate closely with stock control, facility management, and logistics teams to maintain seamless operations.
- Train, coach, and support development of ground operations personnel.
- Oversee the allocation of operational resources, tools, and equipment.
- Approve corrective measures for operational challenges and issues.
- Recommend investments in equipment and technology to boost efficiency.
- Handle escalations and resolve critical operational problems.
Requirements:
- Minimum 10 years of experience in warehouse, fulfillment, or retail operations, with at least 5 years in a senior management role.
- Strong technical knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, inventory control, and cold chain operations.
- Demonstrated skills in strategic planning, leadership, process improvement, and cross-functional coordination.
- Strong problem-solving, decision-making, and communication skills, with proven ability to manage and motivate teams.
- Bachelor’s degree in Operations, Supply Chain, Logistics, or a related field.
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