CRM & Loyalty Manager (Expat)

• Posting Date: 16/02/2026
• Ref: TSK118
• Position: CRM & Loyalty Manager (Expat)
• Location: KSA
• City: Khobar
• Sector: Financial Services
• Years of Experience 5–8 years of experience in CRM, Loyalty Programs, or Customer Relationship Management roles.
• Qualification: achelor’s degree in Marketing, Business Administration, Communications, or a related field
• Salary: 35000 SAR to 38000 SAR
• Workdays: 5
• Description:

  Overview

  Our client is a leading Fintech company in Saudi Arabia, distinguished by its innovative digital financial solutions and strong customer-centric culture. As part of their continued expansion and strategic growth plans, they are seeking to appoint a dynamic and experienced CRM & Loyalty Manager The successful candidate will be responsible for developing and executing data-driven CRM strategies and loyalty programs aimed at enhancing customer engagement, increasing retention rates, and maximizing customer lifetime value. This role plays a critical part in supporting sustainable business growth within a fast-paced and competitive digital environment.

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  Key Duties and Responsibilities

  • Develop and implement comprehensive CRM strategies aligned with business objectives.
  • Design, launch, and optimize innovative loyalty programs to increase customer retention and engagement.
  • Analyze customer data and behavioral insights to create targeted segmentation and personalized campaigns.
  • Oversee CRM systems, marketing automation tools, and campaign management platforms.
  • Collaborate closely with Marketing, Digital, Product, and Data teams to ensure integrated customer journeys.
  • Monitor KPIs such as retention rate, churn rate, customer lifetime value (CLV), and campaign ROI.
  • Drive continuous improvement initiatives based on performance analytics and customer feedback.
  • Ensure compliance with data protection regulations and best practices in customer data management.

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  Technical Competencies

  • Bachelor’s degree in Marketing, Business Administration, Finance, or a related field (Master’s degree is a plus).
  • Minimum 5+ years of experience in CRM, loyalty management, or customer engagement roles, preferably within Fintech, Banking, or Digital Services.
  • Proven track record in developing successful loyalty programs and retention strategies.
  • Strong analytical mindset with hands-on experience in CRM systems and marketing automation platforms.
  • Excellent command of English (Arabic is an advantage).
  • Strategic thinker with strong leadership and stakeholder management skills.
  • Willingness to relocate to Saudi Arabia (Expat assignment).
  • Monthly salary of SAR 35,000 – 38,000 (gross).
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