Overview Our client is a large-scale leader in the Retail – Electronics industry, dedicated to operational excellence and high customer satisfaction. We are seeking an experienced Service Center Manager to lead and optimize our service operations in Amman, Jordan. The ideal candidate will transform our service center into a performance-driven, data-based operation, ensuring full compliance with supplier warranty standards while driving profitability and growth.
Key Responsibilities
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Strategic Leadership: Develop and implement service center strategies aligned with company growth objectives.
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KPI Management: Establish and monitor frameworks for productivity, cost efficiency, customer satisfaction, and warranty recovery.
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Operational Oversight: Manage daily operations for workshops, field technicians, and spare parts to ensure seamless service delivery.
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Revenue Generation: Identify and capitalize on opportunities such as out-of-warranty repairs and maintenance contracts.
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Continuous Improvement: Execute root cause analysis to reduce repeat visits and improve First-Time Fix Rates.
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Supplier & Stakeholder Relations: Maximize vendor warranty claim recoveries and ensure effective management of third-party contractors.
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Financial & Administrative Control: Manage the department budget, control operating expenses, and ensure accurate documentation within ERP/CRM systems.
Qualifications & Requirements
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Education: Bachelor’s degree in Electronics or related Engineering fields.
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Experience: 10+ years in a similar role, ideally within the electronics retail sector.
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Skills: Strong leadership, data-oriented mindset, excellent communication (Arabic and English), and proven ability to meet tight deadlines.
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Work Schedule: 5 days per week.
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Availability: Immediate joiner or maximum 30-day notice period.
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Location: Amman, Jordan (Candidates located inside Jordan).