-
Operational Strategy & Leadership: Develop and implement the overall operations strategy, ensuring alignment with business objectives and driving cost management to maximize profitability.
-
Sales Operations Management: Oversee day-to-day sales, ensuring dealership performance meets targets, and work with marketing to enhance customer experience and conversion rates.
-
Supply Chain & Inventory: Supervise the end-to-end supply chain, from vehicle and spare part procurement to distribution, while optimizing inventory levels to reduce costs.
-
Customer Experience Excellence: Lead initiatives to enhance customer touchpoints and implement feedback systems to ensure high satisfaction and long-term loyalty.
-
Financial Performance & Budgeting: Direct responsibility for GP margins, pricing strategies, and cost optimization; collaborate with the CFO to manage financial business plans and budgets.
-
Strategic Partnerships: Build and maintain robust relationships with automakers, suppliers, and key stakeholders to ensure operational success and service quality.
-
Crisis Management & Accountability: Act as the primary liaison for operational issues, mitigating risks and promoting a culture of accountability and continuous improvement.