Our client is a leading large-scale company in the field of shopping malls and commercial real estate management. To drive commercial growth and operational excellence, we are seeking a seasoned, strategic Mall Manager to oversee the complete operations, tenant relations, and financial performance of a landmark retail destination in Jeddah, Saudi Arabia.
P&L & Strategic Financial Leadership: Oversee the mall’s entire profit and loss (P&L), develop annual budgets, optimize operational expenditures, and maximize Net Operating Income (NOI).
Tenant Relationship & Lease Management: Serve as the executive liaison for hundreds of retail, F&B, and anchor tenants, ensuring high lease compliance, timely rent collection, and optimal occupancy rates.
Operations & Facility Governance: Supervise mall facilities, MEP infrastructure, housekeeping, crowd management, and health, safety, and security (HSE) standards to ensure seamless day-to-day operations.
Footfall & Marketing Strategy: Collaborate with marketing teams to devise footfall-driving activations, seasonal campaigns, and community events that elevate the mall’s brand positioning and retail sales.
Customer Experience & Quality Assurance: Maintain five-star visitor service standards across all public zones, amenities, and parking structures to deliver an exceptional guest journey.
Regulatory Compliance & Authority Liaison: Ensure full alignment with Saudi governmental authorities, Baladiyah, Civil Defense, and local commercial guidelines.
Team Leadership & Performance: Direct, mentor, and evaluate cross-functional departmental managers and on-site contractors to sustain peak operational efficiency.
Education: Bachelor’s degree in Business Administration, Real Estate, Marketing, Engineering, or a relevant discipline.
Experience: Minimum 15 years of progressive retail/property management experience, including proven leadership in running large-scale shopping malls housing hundreds of retail and F&B units.
Languages: Full professional proficiency in both Arabic and English (spoken and written).