The SNS moderator is responsible for managing and engaging with the organizations online community in a way, which builds brand awareness and loyalty.
Duties of a SNS moderator include:
- Working alongside the content management specialist to generate new ideas for social content to drive communications.
- Planning social content and maintaining the content calendar ensuring social media content is regular, relevant and engaging.
- Writing engaging copy for use on relevant social media platforms.
- Engaging with Fans and Followers to build relationships with the community and encourage engagement.
- Weekly reporting on social media engagements within the community.
- Monitoring the success of the community and of social media in terms of the overall marketing strategy.
- Liaising with internal stakeholders to relay customer feedback insights gained from online conversations within the community.
The ideal background of a SNS moderator:
- Previous experience working as a moderator in a similar role or alternatively a background in social media ideally from a similar industry.
- The ideal moderator will be passionate and articulate with the ability to analyze the implications of online communications and messages.
- Must have a cutting edge interest in social media and be abreast with the fast changing nature of social media and ensuring that new opportunities for engaging with customers are realized.
- Excellent written and spoken communication skills are essential.
- A relevant degree in either marketing, IT or English is essential