Head Of Colections

  • Posting Date: 05/05/2021
  • Ref: 974014
  • Position: Head Of Colections
  • Location: Qatar
  • City: Doha
  • Sector: Holding
  • Years of Experience 10 plus
  • Qualification: BA Finance preferred
  • Salary: Market
  • Description:
    • Develop work standards, objectives, and design/maintain effective workflows and operating procedures related to collections of accounts receivable.
    • Proactively manage a series of projects to improve the efficiency of the revenue to cash cycle. Work closely with the billing department to effectuate changes designed to maximize collection efficiency.
    • Partner with IT to improve processes and better incorporate technology in collections efforts with clients.
    • Responsible for leading a collections department, implementing policies, internal process functionality, and creating strategic plans.
    • Provide leadership and direction to the collections team, to facilitate collections and mitigate future aging delinquency accounts.
    • Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.
    • Make recommendations to the Group Head of Credit and Collections to improve the quality of processes and procedures and collections department results.
    • Establish and maintain strong working relationships with existing and prospective clients; address client needs and direct problem resolution as necessary.
    • Drive productivity and collaboration amongst the collections team.
    • Compile collection/AR aging metrics to measure and track performance of the collection team. Develop reporting designed to communicate the collection team’s performance to the business and management.
    • Participate in collection efforts on high priority or high complexity open invoices. Liaise between clients and management to resolve disputes on amounts owed.
    • Review bad debts write-offs prior to management approval and take corrective actions if necessary.
    • Monitor/analyze delinquent accounts, assess probability of collection and recommend appropriate reserve for doubtful accounts.
    • Coordinate research efforts associated with unapplied payments, overpayments, duplicate payments or short payments, etc.
    • Ten plus years of progressively responsible, relevant collections managementexperience
    • Five plus years managing a team of direct reports
    • Bachelor’s degree in business, finance or other directly related field preferred
    • Insurance industry experience preferred but not required
    • Superior written and oral communication skills; effective interpersonal skills, including the ability to work cooperatively with team members and clients, respect, integrity, teamwork, and adherence to standards of ethical behavior and professional conduct
    • Proactive approach to problem solving and interpersonal skills that encourage teamwork
    • Advanced Excel skills and experience with financial management systems
    • General finance and accounting skills

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