CRM MS Dynamics 365 functional Consultant

  • Posting Date: 31/05/2022
  • Ref: 200736
  • Position: CRM MS Dynamics 365 functional Consultant
  • Location: KSA
  • City: Riyadh
  • Sector: Other
  • Years of Experience 3-5 years Microsoft Dynamics CRM implementation experience
  • Qualification: B.E./B. Tech in Computer Science/IT or equivalent technical domain
  • Salary: SR 16-19K
  • Description:
    CRM MS Dynamics 365 functional Consultant
    Job Description:
    The Dynamics CRM Functional Consultant will be responsible for reviewing business requirements, processes, re-engineering processes to improve efficiency, and performing the functional tasks required for a successful D365 CRM implementation.
    Responsibilities:
    • Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.
    • Provide input and advice regarding Microsoft Dynamics 365/CRM 2015/2016 capabilities, functions and features to clients and prospects.
    • Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365/CRM 2015/2016.
    • Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.
    • Perform requirements gathering, Business Process Analysis.
    • Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
    • Deliver presentations to all levels of management.
    • Adapt to different end-user learning styles when training, gathering requirements, etc.
    • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
    • Assist internal resources with support or pre-sales of Microsoft CRM and related integrations.
    Education, Certifications and Experience:
    • 3-5 years Microsoft Dynamics CRM implementation experience.
    • Job role experience as a consultant in a consulting practice, facilitating discovery workshops.
    • Excellent communication skills; ability to interact with all levels of employees including C-level.
    • Experience creating strong business cases supported by compelling value propositions.
    • Experience gathering business requirements (to be model, as is model, etc.) and experience configuring Microsoft CRM modules including Sales and Call Center. Marketing a plus.
    • Experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
    • Knowledge of Microsoft SharePoint, Business Intelligence tools, etc.
    • The ideal candidate will have familiarity in two or more of the following areas: .NET Frameworks, C#, ASP.NET, SQL, XML Technologies and Web Services. Working knowledge of Microsoft Products such as Win2003K Advanced Server, SQL Server 2008/2012/2016, SharePoint Portal Server 2013/2016, CMS, Office Systems, ASP, COM, VB, TCP/IP and general networking and Active Directory is required.
    • .Net programming experience (Microsoft Dynamics 365/CRM 2015/2016) is preferred.
    More


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